You've been patient. You waited 10 minutes. Problem persists. You reported it. Support is working on it. Now you wait.
But how long is too long? When does patience become passivity?
A patience-respecting British iptv reseller will set expectations. "This should be fixed in 2 hours. We'll update you."
The British iptv service I use gives ETAs. Even if they're wrong, they update. "Taking longer than expected. New ETA 1 hour."
A patience-abusing IPTV reseller UK gives no ETA. "We're working on it." Could be 10 minutes. Could be 10 hours.
Here's your patience framework:
0-10 minutes: Wait. Restart app. Clear cache. Try another channel.
10-30 minutes: Report problem. Be specific. Include what you tried.
30 minutes - 2 hours: Wait for fix. Use backup. Don't message every 5 minutes.
2-4 hours: If no update, follow up politely. "Any update on this issue?"
4-8 hours: If no fix and no communication, escalate. "This has been broken for X hours. When can I expect a fix?"
8-24 hours: If still broken, consider alternatives. Test another reseller.
24+ hours: If still broken with no communication, switch.
I had a problem that took 6 hours to fix. Support gave ETAs: "2 hours," then "4 hours," then "6 hours." Each time they updated me. I was frustrated but informed. I stayed.
Another reseller: "Working on it." No ETA. 8 hours later, still "working on it." I left.
Ask your reseller: "What's your typical fix time for issues?" A good answer: "2-4 hours for most issues." A bad answer: "It depends" (vague).
The patience checklist:
Did they give an ETA?
Are they updating me?
Is the problem affecting others?
Do I have a backup?
Patience is a virtue. But not infinite.
Be patient. But not passive.
2-4 hours is reasonable for most issues. 8+ hours without communication is not.
Know when to wait. Know when to leave.